Cancellation by the customer
The services provided by Glamping4all (rental of accommodation) are legally excluded from the statutory right of withdrawal. This means that once the agreement has been concluded, the booker cannot cancel the agreement under the statutory withdrawal right.
However, we understand that unforeseen circumstances may arise requiring cancellation. We therefore offer the possibility to cancel the agreement, subject to compensation payable to Glamping4all as follows:
- Cancellation up to 8 weeks before arrival at the accommodation: 30% of the rental sum and the reservation costs will be charged.
- Cancellation between 8 weeks and 4 weeks before arrival: 60% of the rental sum and the reservation costs will be charged.
- Cancellation within 4 weeks of arrival and up to the day of departure: the full travel price will be charged.
We recommend taking out cancellation insurance. A cancellation must always be confirmed in writing. The date of receipt will be regarded as the cancellation date.
Cancellation by Glamping4all
In the event of force majeure or unforeseen circumstances, Glamping4all may need to cancel the reservation. Force majeure and unforeseen circumstances include:
- The accommodation being in such a condition that it is no longer suitable for rental (for example due to flooding or forest fire);
- The accommodation no longer being available for rental due to the sudden sale of the campsite or bankruptcy of the campsite owner;
- A double booking made by the campsite owner.
Glamping4all will inform the booker immediately, by telephone or in writing, stating the reasons.
- In such cases, Glamping4all will offer accommodation of equal or higher standard at the same travel price. The equivalence of the alternative accommodation will be assessed by Glamping4all based on location, accommodation category, facilities and any preferences stated at the time of booking.
- If Glamping4all cannot offer a suitable alternative or if the booker does not accept the proposed alternative, Glamping4all will refund the travel price already paid.
- Glamping4all cannot be held liable for services booked independently by the booker (for example: airline tickets, car hire, ferry crossings, coach travel, etc.).
