What to do in case of a complaint
When the booker identifies an error or shortcoming at the destination, it is expected that this will be reported immediately to the campsite reception. This can often prevent further inconvenience or complaints. If this is not possible, the complaint must be reported to Glamping4all during the stay by telephone or in writing. Telephone: +31 527 21 20 20 or e-mail: reservation@glamping4all.com. Glamping4all will always attempt to resolve the complaint during the stay and will respond in writing no later than 14 days after return.
Glamping4all is not responsible for external influences, such as weather conditions, construction or maintenance work on site, pests, noise, odour or water nuisance, the operation of campsite facilities (including swimming pools and Wi-Fi) and circumstances for which the campsite owner is responsible. Glamping4all cannot accept liability for these matters. Please also note that outside the high season (July/August) not all listed campsite facilities may be open and/or available. This often depends on the number of guests on the campsite. Glamping4all accepts no liability in this respect.
We recommend first submitting complaints to us by e-mailing at reservation@glamping4all.com. If this does not lead to a solution, it is possible to submit the dispute for mediation via WebwinkelKeur at https://www.valuedshops.com/knowledge-base/consumers/dispute/.
